Certifications

Environment Management System

Coopservice has maintained an Environmental Management System compliant with the requirements of UNI EN ISO 14001:2015 since 2006.

This certification certifies that Coopservice effectively identifies, evaluates and monitors the environmental aspects connected with the activities carried out at the sites and places where services are provided, in order to prevent all forms of pollution and reduce, where possible, the impact on the surrounding environment.

Certification has also been confirmed for the Coopservice Sevizi Fiduciari Group company. 

 

Certificate: UNI EN ISO 14001:2015 
First certification: 08/05/2006
Certified by: DNV – Det Norske Veritas

 

Ecolabel certification

In 2020 Coopservice obtained EU Ecolabel certification for indoor cleaning services identified by the Green Leaf by Coopservice label, designed to identify and enhance green services with reduced environmental impact that we design and deliver.

The EU Ecolabel is a label of environmental excellence, awarded by an independent body, to products and services that meet high environmental standards throughout their life cycle, also taking into account the average lifespan of the products, their reusability/recyclability. reduction of packaging and their recycled material content.

The EU Ecolabel promotes the circular economy by encouraging producers to generate less waste and CO2 during the production process. The EU Ecolabel criteria provide strict guidelines for companies seeking to reduce their environmental impact and ensure the efficiency of their environmental actions through third party controls.

 

We at Coopservice have put environmental sustainability at the heart of our development strategies and actions. We offer eco-sustainable services and solutions with low impact and high effectiveness and help our customers to achieve their sustainability and environmental protection objectives by fostering a virtuous path of change and improvement for the benefit of all.

 

In Green Leaf services we use:

  • certified ecological products;
  • low-emission equipment and vehicles;
  • working methods that reduce the use of chemical agents and limit waste; 
  • recycled/recyclable materials and separate waste collection systems;
  • energy solutions from renewable sources.

All this while maintaining the high quality of performance and effectiveness of the service offered.

Health and Safety Management System

Protecting the health and safety of workers, as well as a legal obligation and an opportunity to reduce social costs, is a moral duty of every company and every employer. All company figures participate, with different responsibilities and roles, in this task.

UNI ISO 45001 of 2018 "Management systems for health and safety at work - Requirements and guidance for use" is the first international standard to define minimum standards of good practice for the protection of workers worldwide. It establishes a framework for improving safety, reducing workplace risks and improving the health and well-being of workers, thus enabling any organization that chooses to certify its management system under accreditation to increase its health and safety performance.

Certification has also been confirmed for the Coopservice Sevizi Fiduciari Group company. 

 

Certificate: ISO 45001:2018 
first certification: 27/02/2011
Certified by: DNV – Det Norske Veritas

Management System for Social Accountability

Coopservice has always ensured compliance with current labour regulations by adopting economic treatment for its members and employees that respects trade union, national, regional and provincial agreements. Pursuing the constant search for improvement, it has decided to integrate its Quality, Environment and Safety Management System with the requirements of Social Accountability, better known through the acronym SA8000:2014 (Social Accountability).

 

Certificate: SA 8000:2014
First certification: 13/01/2011
Certified by: DNV – Det Norske Veritas

Quality Management System

Coopservice has maintained a Quality Management System in compliance with the requirements of UNI EN ISO 9001 since 1996.

This certification attests that Coopservice's processes, both the primary ones connected to the supply and those supporting the functioning of the organization, are planned, carried out and controlled in an effective manner, to guarantee the customer and his needs. Certification has also been confirmed for the Coopservice Sevizi Fiduciari Group company. 

 

Certificate: UNI EN ISO 9001:2015
First certification: 26/01/1996
Certified by: DNV – Det Norske Veritas

Management systems for the prevention of corruption

The certification of compliance of the management system with ISO 37001 - Management systems for the prevention of corruption - has several advantages for the organisations that adopt it:

  • it strengthens the company's reputation and image, 
  • ensures the market and stakeholders about the effectiveness and reliability of the processes that the company implements to prevent corruption,
  • is a distinctive element in relation to competition.
  • The management system for the prevention of corruption is intended to help the company prevent, detect and deal with corrupt phenomena and to comply with the relevant laws.

 

By adopting the directives of the Coopservice standard, Coopservice rejects, prevents and counteracts all forms of corruption in the broadest sense of the term, i.e. any form of abuse for private purposes or practice of malfeasance, supplemented with a promise, induction, instigation, request, offer of incentives or other benefits as a reward for a person to perform or omit to perform actions, whether due or not. Coopservice also rejects, prevents and opposes any form of corruption, between private individuals or towards the Public Administration, attempted, integrated, instigated to the advantage or disadvantage of the Company, suffered or perpetrated towards an external party, whatever the relationship existing with the same.

 

Certificate: ISO 37001:2016 
First certification: 29/12/2018
Certified by: DNV – Det Norske Veritas

The Quality of Security Services

Private Security Institutes

Certificate: UNI 10891:2000
First certification: 28/03/2006
Certified by: DNV – Det Norske Veritas

 

Coopservice has obtained since 2006 the certification of its security services according to UNI 10891:2000: Private Security Institutes-Requirements.

This standard defines the minimum requirements for the services provided by private security institutions of any legal nature and which operate in accordance with the legislation in force; in particular, it contains indications for the institutions relating to the provision of each individual service: from security (inspection, fixed, anti-theft, anti-shoplifting) to remote surveillance, tele-surveillance, remote assistance, remote control; from intervention services to custody, escort, transport of valuables and treatment of money and similar goods.

The results obtained over the years and the surveys carried out on the degree of customer satisfaction have further confirmed Coopservice's ability to maintain a high level of quality perceived by customers, responding to their needs with services and performances that meet their expectations.

 

Telesurveillance centres

 

Certification: UNI 50518:2014
First certification: 18/06/2009 (IMQ)
Certified by: DNV – Det Norske Veritas

 

In 2009 Coopservice, the first in Italy, obtained the certification of the Pomezia Operations Centre according to the UNI 11068:2005 standard Telesurveillance Centres-Procedural, structural and control characteristics.

The UNI 50518:2014 certification, which replaced the 11068:2005 standard, was renewed for 2020 and attests that the Operations Centre and the services provided are designed, built and organised according to procedures that guarantee efficient performance and in compliance with specific quality indexes, in accordance with current legislation and the contractual requirements established with the customer of the service itself.

There are currently two certified Operations Centres for remote crime and fire surveillance services: Pomezia (Rome) and Genoa. All the Coopservice Operations Centres in Italy meet the requirements of standard 10891:2000 and constitute a network of highly technological centres.

 

Airport and civil aviation security services

 

Certificate: UNI EN 16082:2011
First certification: 11/11/2018
Certified by: DNV – Det Norske Veritas

In 2018 Cooopservice, one of the first surveillance institutes in Europe, obtained the certification of its airport security services according to the European standard UNI EN16082:2011 "Airport and civil aviation security services". The standard specifies the requirements for the quality of airport security services in terms of: organization (insurance, business continuity management, ...), processes and contracts, personnel management (highly professionalizing recruitment and specific training) and management for a security service provider, operating in full compliance with applicable laws. In recent years, security in the civil aviation sector has become essential and strategic. Security services for passengers, baggage and cargo have been entrusted to private security institutions with the necessary ministerial authorisations, but a tool is needed to help identify the best partner by objectively assessing the quality of the services offered. Strongly desired by stakeholders in the sector, first and foremost airport operators, the standard is part of this context to respond to the request to qualify the reliability of suppliers in a highly sensitive sector such as airport security. Coopservice obtained at Olbia-Costa Smeralda airport the certification of its airport services fully satisfies this need of the sector, distinguishing itself from its competitors for the high efficiency and quality of its security processes.

EPD | Environmental Product Declaration

In July 2015 Coopservice is among the first 10 companies in Europe to obtain EPD certification for the category "Professional building cleaning services".

The EPD certification is an innovative instrument of transparency standardized by ISO and proposed by the Green Paper for Integrated Product Policies of the European Commission, which aims to inform and guarantee the customer about the environmental performance of products/services, such as the reduced consumption of raw materials associated with their production, the absence of hazardous or polluting substances, the saving of energy or water that their use involves. 

 

 

E.S.Co. | Energy Service Company

Coopservice holds the UNI CEI 11352:2014 certification for the provision of energy services in the public sector. The qualification of E.S.CO. (Energy Service Company) allows to pursue energy saving and efficiency projects with guaranteed results.

The E.S.CO. are in fact companies that carry out interventions aimed at improving energy efficiency, i.e. measures to improve energy efficiency in the installations or in the user's premises by assuming the risk of the initiative and freeing the end customer from any organizational and investment burden.

This is the important recognition of an integral element of the company's system of values: the balance between the logic of effectiveness and efficiency, which aim at customer satisfaction, and attention to the environment, for sustainable socio-economic development.

Certificate: UNI CEI 11352:2014
First certification: 10/12/2012
Certified by: DNV – Det Norske Veritas

SOA - Certificate of qualification for the execution of public works

The SOA certificate is a mandatory certification for participation in public works tenders, i.e. a necessary and sufficient document to prove the company's ability to carry out public and private works. The SOA certify and guarantee that the company, in the construction sector, possesses all the requirements provided for by the current regulations in the field of works for Public Contracts.

 

OG 1 | VIII OG 9 | III-BIS
OG 10 | IV-BIS OG 11 | VII
OS 3 | III-BIS OS 5 | II
OS 28 | V OC 30 | V